JOB SUMMARY (overview of job): Under the leadership of the Manager/Director of Diagnostic Imaging, the Lead Technologist Assistant will manage the day–to-day operations of the Technologist Assistants (TA) and Aides ensuring a clean, orderly and safe environment. Assist in performance of imaging procedures at the direction of the imaging technologists or RN’s. Responsible for the operational flow of the department and in meeting patient needs and ensuring patient wait times are monitored, explained and minimized. The following functions will be the responsibility of the lead position:

• Patient Safety: Demonstrates knowledge and application of safety related work behaviors to ensure safe job performance and the maintenance of a safe environment as an integral part of the quality of patient care services

• Patient Transport: Provides safe transfer and transport of patients who may include: infants, children, adolescents, adults and or elderly adults, to and from various areas throughout the facility in a timely manner. Transports patients who require single or multiple person transports with appropriate assistance using a wheelchair or gurney, along with accompanying equipment, following organizational and departmental policies

• Patient Experience: Accountable for improvement of Patient Experience and scores related to the TA duties. Ability to consistently delight our customers with superior customer/patient satisfaction skills.

• Staffing & Scheduling: Responsible for the development of staffing schedules that are formulated in a timely manner at least a month in advance. The staffing schedules must meet the productivity standards set forth by the department budget.

• PACS: The lead must work cohesively with the PACS Administrator to resolve any and all issues surrounding pushing images and burning discs.

• Staff Training/Orientation: Responsible for the training and orientation functions that are employee centered, complete and timely.

• Staff Development: Ensures ongoing appropriate training and skill development for supervised staff.

• Equipment Maintenance: Responsible for facilitating timely transport equipment maintenance and ensures its cleanliness and safe operating condition. Escalates communication regarding maintenance as appropriate.

• Department Projects: May be assigned responsibility for participating in or leading department projects that may include quality initiatives.

• Lead Meetings: Responsible to attend and participate in department leadership and staff meetings.

• Modality Liaison: Responsible for being a liaison between other modalities, nursing, Emergency Department, Urgent Care and floors to ensure the smooth provision of patient care as it relates to TA duties.

• Staff Performance Input: Monitors the activities of the Diagnostic Imaging Technologist Assistants and Aides; Provides Manager with input regarding staff performance.

• Evaluations: Provide input and feedback for employee evaluation and competency assessment.

• Positive, encouraging and promotional: Responsible for always setting an example for exemplary positive interactions, productive relationships and promoting co-workers, physicians, health system, and medical group.

• Other duties as assigned by leadership team including but not limited to: checking oxygen tanks, obtaining patient vital signs, accompanying patients who need assistance, and ensuring cleaning/disinfecting any area that needs extra attention as designated by the technologist.

  KNOWLEDGE/EXPERIENCE: Experience working in a fast-paced medical environment and contact with the public is preferred. Patient care experience preferred, CNA/EMT/comparable. Six months in healthcare setting preferred, especially involving the movement of ambulatory and non-ambulatory patients. This position requires the ability to safely and ergonomically move equipment, patients and supplies. This position required the ability to use a telephone, Vocera, and computer keyboard. Proficiency in reading and writing English required. MRI Safety training required within 3 months of hire date. SMART 2.0 training required within 6 months of hire date and an annual refresher course required.

  EDUCATION: High school graduate, HiSET or GED equivalent preferred

  LICENSE/CERTIFICATION/REGISTRY: BLS (Basic Life Support) required.

  Aptitudes:

• Ability to achieve cognitive, organizational and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers.

• Possesses interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations.

• Open to feedback and open to a changing environment, which requires flexibility in scheduling and department assignments.

• Ability to organize workload and prioritize and re-prioritize activities based upon multiple needs appropriately on a daily basis.

• Work with minimal supervision.

• Ability to lead and organize work teams to meet organizational and departmental needs.

• Initiative to learn and improve work systems.

• Demonstrate ability to effectively communicate specified information about procedure preparation in a manner that is individualized to the patient’s learning abilities.

• Works collaboratively with all care providers within team framework and other internal customers

• Maintains patient confidentiality

• Observes and/or reports unusual clinical signs and/or changes in patient condition immediately to technologists, nursing, and medical staff

• Is knowledgeable regarding guidelines for infection control and universal precaution

• Carries Vocera/communication tool to maintain contact at all times and responds to calls or pages in a timely and professional manner.

• Maintains inventory by stocking/restocking areas as assigned

• Maintains access to patient care space by cleaning patient care rooms and dressing rooms for increased efficiency in room turnover

• Ability to promote and maintain good customer relations

• Utilizes good body mechanics for safe transportation of patient and equipment

• Must be pleasant, kind and present a favorable professional appearance

• Ability to multi-task and have excellent follow through

• Ability to problem-solve using good communication and people skills